Find answers to common questions, manage your subscriptions, or connect with our support agents.
Verification is done instantly in the app using our real-time selfie scanner. The scanner matches your face against your uploaded profile pictures and places the verification badge in the top-left corner of matching photos.
To upgrade, modify billing, or cancel your active premium subscription, manage it directly in the app. Go to Settings > Account Settings > Subscription. Subscriptions are billed through your App Store account.
Go to your Settings in the WTM App, scroll to the bottom, and select "Delete Account." This permanently removes your profile, matches, photos, and messages. Active subscriptions should be canceled separately on your device settings.
If you experience harassment, fake profiles, or community violation, unmatch or report them instantly in their profile screen. Our safety team reviews reported accounts within hours, and blocks are absolute and permanent.
Profiles flagged by moderation or requiring selfie-matching verification are placed under a brief, temporary review. Our team checks them within a few hours to maintain a safe, authentic community.
Your exact GPS location is never shown. Distance is generalized to show a pulsating purple dot indicating active status. You can customize location visibility under Settings > Location Privacy.
We enforce strict rules against harassment, hate speech, spam, and underage users. Violators are permanently banned from WTM with no options for appeal.
Yes, you can update your login credentials under Settings > Account Security in the app. A verification code will be sent to confirm your new credentials.
You must be at least 18 years old to create an account and use WTM. Underage profiles are subject to permanent suspension.
Submit a ticket and our support agents will get back to you shortly.